Quality you can understand, Safety you can see

Department of QualityControl

NABH Accredited Since 2019

Compliance, Continuous Improvement leading to Excellence & safeguarding Quality across every level of patient care

Dept Overview – Guarding your care

The Quality Department of Cancer Institute (WIA) acts as the primary custodian of patient safety, clinical excellence, and operational integrity. We ensure that our compassionate care is backed by the highest national benchmarks set by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) .

Through rigorous monitoring, continuous training, and standardized clinical practices, our team works behind the scenes every day to guarantee that your journey with us is safe, transparent and seamless.

The smooth sail of accreditation and re-accreditation process is proof of a dedicated commitment to quality by both the Management and the entire workforce of over 1000 staff who have taken quality as a work culture ensuring that quality and safety reach all patients, including the last man in the line.

Msg from HOD – Committed to your safety

“At the Cancer Institute (WIA), we understand that every patient who walks through our doors brings not just a medical need, but hope, courage, and trust. Quality, for us, means honouring that trust through safe, compassionate, and respectful care at every step of the patient journey.”

Mrs V VaralakshmiHead of the department

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NABH Accredited since 2019Meeting over 600 parameters across 10 evaluation chaptersCertified Quality, Trusted CareQuality You Can See, Care You Can Trust.NABH Accredited since 2019Meeting over 600 parameters across 10 evaluation chaptersCertified Quality, Trusted CareQuality You Can See, Care You Can Trust.

Department Mission – Quality meets compassion

To serve our community with empathy by providing accessible, ethical, and affordable medical care, while upholding national NABH benchmarks of clinical quality, patient safety and continuous healing.

Legacy: A Culture of Excellence

Quality is a starting point of a journey called “EXCELLENCE” and the road to Excellence is paved with continuous improvement

Our formal journey into advanced healthcare quality began in 2015 , when we proactively invited the National Accreditation Board for Hospitals & Healthcare Providers (NABH) to conduct an independent, external peer assessment of our clinical and patient safety protocols. What started as a commitment to national benchmarks quickly evolved into an institutional culture.
Over the past decade, we have consistently validated our clinical excellence through consecutive, successful NABH re-accreditations in 2019 , 2022 , and most recently in 2026 . This unbroken timeline of compliance reflects our steady, unyielding dedication to upgrading patient safety, minimizing risks, and maintaining the highest standards of healthcare delivery year after year.

Our Quality Journey

5 Milestones

01
2015 — Formal quality journey begins with preparation for NABH assessment.
02
2019 — NABH Accreditation achieved – 4th Edition
03
2022 — NABH Re-accreditation – 5th Edition
04
2024 — NABH surveillance assessment

Accredited to protect

We Work to Keep Patients Safe

Standing as an NABH-accredited facility means our hospital undergoes exhaustive evaluations across hundreds of safety parameters. From advanced infection control networks to zero-error clinical practices, our hospital infrastructure is engineered to protect you, minimize risks, and provide world-class clinical outcomes.

98%

Infection free Clean Environment

100%

Pre Surgery Safety checks completed

56 mins

Turn Around time for Blood components

96%

Patients would recommend us

Promises we keep

Our Safety Commitment to You

We honour your trust through explicit, non-negotiable safety standards:

Right Identity

We verify your identity before every single medication dose, test, and medical procedure.

Right Medication

We enforce strict double-verification for all high-alert treatments and prescriptions.

Zero Harm Environments

We conduct rigorous, continuous cleaning and sanitation across all patient rooms and public spaces.

Transparent Communication

We explain every step of your recovery to you and your family in your preferred language.

Safe Surgery First

We strictly deploy the WHO Surgical Safety Checklist before every incision—no exceptions.

Proactive Biomedical Engineering

100% of our radiation, life-support, and advanced surgical systems undergo certified preventive calibration.

Continuity of Care

From precise ICU-to-ward handovers to structured discharge summaries, your medical data flows seamlessly to eliminate errors.

Rapid Response Teams

A dedicated medical team stands by 24/7 to intervene instantly if your vitals shift.

Quality Framework

Six Dimensions of Quality

“One Commitment: Better Care”

Safe

Care that minimizes avoidable harm

Effective

Care based on current evidence

Efficient

Responsible use of resources

Equitable

Care that respects every patient

Timely

Care without unnecessary delays

Patient-centred

Care that respects patients and families

Behind the Scenes

Quality in Action

The Quality team is relentless in its drive to make quality a habit among staff and patients in our hospital. The team works to create a seamless communication channel between clinical, nursing, technical and administrative teams to promote safe practices across the hospital.

Quality Indicators

Measuring What Matters

Capturing and monitoring vital clinical and administrative data and alert thresholds to drive continuous, targeted improvements in patient care.

Quality Improvement Projects

Driving Innovation

Implementing targeted, data-backed projects to solve operational bottlenecks and systematically upgrade clinical outcomes.

Continuous Internal Audits

Maintaining Constant Excellence

Conducting systemic cross-department audits to make sure clinical workflows never compromise on safety.

Independent External Audits

Unbiased Validation

Inviting external teams for evaluations to constantly validate our standards.

Conduct of Committees

Cross-Functional Leadership

Anchoring our specialized clinical and administrative committees to drive institutional excellence.

IPSG Compliance

Meeting Global Benchmarks

Aligning all procedures with strict International Patient Safety Goals to protect you at every turn.

Patient Identification & Safety

Guaranteeing Accurate Care

Implementing comprehensive check-points across all medical services to ensure every patient receives the precise treatment, test, or medication intended for them.

Safe Medication Practices

Medication Safety

Enforcing dual-check systems for prescribing, dispensing, and administering critical drugs.

Proactive Risk Mitigation

Safety Before Hazards Rise

Actively identifying, mapping, and neutralizing potential healthcare or operational risks before they impact care.

Standardised Clinical & Nursing Protocols

Consistent, High-Tier Treatment

Deploying uniform, evidence-based care templates so every single patient receives the exact same high tier of medical care.

Continuous Staff Training

Empowering Through Knowledge

Mandating regular, documented training hours to keep our entire clinical and support workforce aligned with evolving NABH standards.

Advanced Life-Support Mock Drills

Crisis Readiness, Anytime

Executing surprise emergency code drills to keep our emergency response teams sharp and decisive.

Robust Infection Control Programs

Defending Sterile Spaces

Driving zero-tolerance, multi-layer sterilization and biomedical waste protocols across the hospital.

Biomedical Equipment Calibration

Engineering Precision Gear

Executing strict preventative maintenance schedules to guarantee every life-saving machine functions with pinpoint accuracy.

Clean Water & Environment Safety

Pure, Safe Infrastructure

Running continuous safety testing on our central water purification systems and clinical air handling units.

Tracking Performance. Advancing Care

Quality by the Numbers

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Quality indicators monitored

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Audits completed

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Staff trained

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Improvement projects completed

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Patient feedback reviewed

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We are Listening

Your Voice Drives Our Quality

We empower our patients to be active partners in their care. If any step during your treatment or transfer doesn't feel right, please speak up. Your observations help us keep you safe.

Patient Experiences— Discover what our patients have to say about their journey with us

Discover what our patients have to say about their journey with us.

Share feedback about your experience

Report a safety concern or ask a question about your care.

Share Your Feedback / Report a Safety Concern

Our Team – The Expertise Behind Our Commitment to Quality

Our Quality Management team works actively on the hospital floor alongside doctors, nurses, and technicians every single day—translating complex safety benchmarks into practical, live protection for every patient in our care.

Mrs V Varalakshmi
Head of the department
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Our Team

Department of Quality Control team at Cancer Institute (WIA)

Contact us – Always within reach

Our desk is open to serve you

Head of the department

Mrs V Varalakshmi

nabhoffice@cancerinstitutewia.org 044 22209150 ext 195